1. The service
Sloose is a web application for importing data into Zoho CRM, which can also open as a tab inside the CRM. It maps, matches, validates and writes records from files you supply into your CRM. It is provided as a hosted service; we may update, improve or change it over time, and we will give reasonable notice of changes that remove functionality you rely on.
2. Accounts and access
You sign in with an emailed link or code, with your Zoho account, or with a passkey; an organisation is created by a person and joined by invitation. You are responsible for who in your organisation has access, for keeping API tokens confidential, and for everything done under your organisation's account. Tell us at security@sloose.com if you suspect unauthorised use.
3. Your data
You own the data you import and the configuration you create. You grant us only the rights needed to run the service as described in the Privacy Policy and Data Processing Addendum. You are responsible for having the right to import the data you supply and for reviewing a dry run before writing to a production CRM.
Files you upload
You may upload files to an import up to five gigabytes each (or the lower limit an administrator of your organisation sets), up to 5,000 files in one source, and up to the space your plan stores at once. A zip is opened in your browser, up to 10,000 entries and a bounded unpacked size; a zip inside a zip is kept as a file. Your browser leaves out files named like programs, and our server refuses a file whose first bytes show it to be a program of a kind it recognises; neither check recognises every program (a Windows installer, or a zip that holds a program, can be stored). We do not scan files for malware or review their contents, and you are responsible for what you upload and for having the right to send it to your CRM. When your plan's space is full, new uploads are refused and nothing stored is deleted early. Files are deleted on the clock the Privacy Policy sets out.
4. Acceptable use
Do not use Sloose to break the law, to import data you have no right to hold, to probe or overload the service, to reverse-engineer it, or to resell it without a written agreement. Helper libraries you push must not attempt to reach outside the sandbox they run in.
5. Plans, billing and credits
Sloose has a free plan, and a new organisation normally begins with a trial. Prices are in US dollars and are shown at sloose.com/pricing; a paid plan is billed monthly or annually in advance. Plans are sized by the systems you connect, how often you import and how large each import may be; an import declared beyond your plan's size is refused before anything is written, not billed, and a plan that shrinks during an import can stop it after the rows already written.
Who you pay. A purchase made by card at checkout is processed by Stripe, which sells it to you as the seller and merchant of record; its terms and its receipt govern that payment, and tax is collected and shown by Stripe where it applies. Where Dinode has agreed to bill your organisation by invoice instead, Dinode Pty Ltd is the seller, the invoice states its terms, and tax is added to it where it applies. In either case Dinode provides the service.
Credits. AI assistance consumes credits included in your plan or bought as packs. Credits included in your plan come each month, on an annual plan too, and end with the month they came with, or with the plan if it ends sooner; a trial's end with the trial; credits bought as a pack expire twelve months after they are bought. Included credits are spent before bought ones. A credit spent is not given back for the work it paid for. Credits are not otherwise refundable, but a payment that is refunded, reversed or disputed takes back the credits it bought. Where some of them were already spent, that amount is taken off your credit balance, which can go below zero, and AI assistance is paused while it is; you are not billed money for them. Credits you receive afterwards, from your plan or a pack, go first to clearing that amount.
Cancelling and refunds. You can cancel at any time; the plan stays active until the end of the period already paid, and a payment already made is not refunded for the unused part of the period except where the law requires it or Dinode or Stripe agrees to it. A refund is made to the payment method that paid. Changes. Plan and pack prices may change with 30 days' notice. A new plan price applies from your next renewal; a new pack price applies to packs bought once the notice has run.
6. Availability and support
We aim to keep Sloose available at all times but do not guarantee uninterrupted service. Support is by email at support@sloose.com, or by phone on 1800 DINODE (1800 346 633, within Australia), during Australian business hours. Documentation is at docs.sloose.com.
7. Third-party services
Sloose depends on Zoho CRM, Cloudflare, Stripe and our AI provider. We are not responsible for changes, outages or limits imposed by those services, including Zoho API rate limits that slow an import.
8. Intellectual property
Sloose, its code, design and documentation belong to Dinode. Feedback you give us may be used without obligation. Nothing in these terms transfers ownership of your data or configuration to us.
9. Warranties and liability
Sloose is provided "as is". To the extent the law allows, we exclude all implied warranties. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded. Our total liability to you for any claim in a 12-month period is limited to the fees you paid us in that period. We are not liable for indirect or consequential loss, including loss of data that a dry run or a backup would have prevented. You will indemnify us against claims arising from data you import in breach of section 3 or 4.
10. Suspension and termination
You may stop using Sloose at any time by closing your organisation from your Sloose account, which locks everyone out, revokes our access to your CRM and cancels your subscription; removing the Sloose tab from your CRM does none of those things on its own. We may suspend or terminate access for breach of these terms, non-payment after 7 days' notice, or where required by law. On termination we delete your data on the schedule in the Privacy Policy.
11. General
These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have exclusive jurisdiction. If any part is unenforceable the rest still applies. We may assign these terms to a successor of the Sloose business. These terms, the Privacy Policy and the Data Processing Addendum are the whole agreement between us unless we sign something else with you.
12. Contact
Dinode Pty Ltd, Level 2, 11 York Street, Sydney NSW 2000, Australia. hello@sloose.com. 1800 DINODE (1800 346 633, within Australia).